Careers

ACCOUNTABILITY

Under the supervision of and accountable to the Branch Manager.

PRIMARY RESPONSIBILITIES

The branch-based Member Solutions Consultant (MSC) is able to meet all member needs within a branch. The MSC will perform a variety of duties, guiding members through the full-range of their requests, from basic teller transactions, to complex credit requests. The MSC will partner with other branch staff to easily transition between responsibilities, depending on branch traffic flow and member needs. The Member Solutions Consultant will utilize a consultative approach to building long-term relationships with members, and recommend financial solutions based on each member’s unique financial needs. This role will also help to support the branch staff and branch operations when the Branch Manager is out of the office.

ESSENTIAL FUNCTIONS

1. Counsel members and potential members on interest rates, products and services offered at the credit union.
2. Open new share accounts and certificates. Assist members in the completion of Individual Retirement Account and Share Certificate applications.
3. Process new account information including ordering checks, verifying eligibility, checking for appropriate signatures, filing cards, mailing welcome letters, etc.
4. Assist members with discrepancies and complaints. Make corrections and refunds on accounts if necessary.
5. Process consumer loan applications ensuring that each application is properly documented, closed, disbursed, coordinated and filed.
6. Assist applicants with information on the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
7. Prepares and mails adverse action notices to rejected loan applicants.
8. Assist members with filing debt protection, credit disability, and credit life insurance claims.
9. Assist branch staff and members in the absence of the Branch Manager. May include opening and closing branch location and assisting with branch balancing functions.
10. Other duties as assigned.
11. Must demonstrate commitment, dependability, and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

A minimum of an associate’s degree plus 1 year experience in business or the equivalent of 3 years work experience in the financial industry.

Competencies (as demonstrated through experience, training, and/or testing):

• Knowledge of credit union policy and procedures.
• Demonstrated knowledge of mathematical concepts including computation rates, ratios, percentages, averages and reconciliation.
• Ability to interpret instructions furnished in written, oral, or schedule form.
• Ability to use personal computers and office productivity software including but not limited to Microsoft Word, Excel, and Outlook.
• Ability to communicate clearly and concisely.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member and handle projects responsibly.
• Ability to write original correspondence.
• Courteous telephone manner and excellent email etiquette.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Classification History:

Job description updated 11/2023

ACCOUNTABILITY

Under the supervision of and accountable to the Branch Manager.

PRIMARY RESPONSIBILITIES

The branch-based Member Solutions Consultant (MSC) is able to meet all member needs within a branch. The MSC will perform a variety of duties, guiding members through the full-range of their requests, from basic teller transactions, to complex credit requests. The MSC will partner with other branch staff to easily transition between responsibilities, depending on branch traffic flow and member needs. The Member Solutions Consultant will utilize a consultative approach to building long-term relationships with members, and recommend financial solutions based on each member’s unique financial needs. This role will also help to support the branch staff and branch operations when the Branch Manager is out of the office.

ESSENTIAL FUNCTIONS

1. Counsel members and potential members on interest rates, products and services offered at the credit union.
2. Open new share accounts and certificates. Assist members in the completion of Individual Retirement Account and Share Certificate applications.
3. Process new account information including ordering checks, verifying eligibility, checking for appropriate signatures, filing cards, mailing welcome letters, etc.
4. Assist members with discrepancies and complaints. Make corrections and refunds on accounts if necessary.
5. Process consumer loan applications ensuring that each application is properly documented, closed, disbursed, coordinated and filed.
6. Assist applicants with information on the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
7. Prepares and mails adverse action notices to rejected loan applicants.
8. Assist members with filing debt protection, credit disability, and credit life insurance claims.
9. Assist branch staff and members in the absence of the Branch Manager. May include opening and closing branch location and assisting with branch balancing functions.
10. Other duties as assigned.
11. Must demonstrate commitment, dependability, and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

A minimum of an associate’s degree plus 1 year experience in business or the equivalent of 3 years work experience in the financial industry.

Competencies (as demonstrated through experience, training, and/or testing):

• Knowledge of credit union policy and procedures.
• Demonstrated knowledge of mathematical concepts including computation rates, ratios, percentages, averages and reconciliation.
• Ability to interpret instructions furnished in written, oral, or schedule form.

• Ability to use personal computers and office productivity software including but not limited to Microsoft Word, Excel, and Outlook.
• Ability to communicate clearly and concisely.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member and handle projects responsibly.
• Ability to write original correspondence.
• Courteous telephone manner and excellent email etiquette.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Classification History:

Job description updated 11/2023